The Fully Coordinated tier is for clients who want strong support managing their Support at Home funding. Trilogy Care helps you design your care plan, coordinates your services, manages your invoices and provides clinical and compliance support so you can focus on living well at home.

Fully Coordinated suits clients (and families) who want choice and control, but also want a hands-on team to help organise, schedule and manage services. It’s ideal if you prefer someone to help you navigate the Support at Home program and handle the day-to-day coordination.

With self-management, you take the lead in finding and organising your workers. With Fully Coordinated, Trilogy Care still gives you choice over who supports you, but your care coordinator and care partner do more of the organising, scheduling and follow-up on your behalf.

You get a dedicated care coordinator who helps you understand and navigate the Support at Home program, suggests ways to make the most of your budget and supports you to line up the right mix of services for your goals and lifestyle.

You work with a care partner who designs your care plan and budget with you, keeps them up to date as your needs change and completes regular reviews. This helps you stay confident that your funding still matches your needs and priorities.

Yes. You can choose workers and services that feel right for you. Trilogy Care then helps with sourcing options, checking they are compliant and scheduling them in a way that fits your routine.

You have access to an in-house team of clinical nursing professionals who oversee your care plan, keep an eye on health-related risks and work with you if your health changes so your support at home can adjust safely.

Trilogy Care completes background and compliance checks on your service providers, helps make sure services align with Support at Home rules and offers guidance so you use your funding appropriately while still getting the support you want.

Trilogy Care looks after the financial side of your Support at Home funding. The team manages invoices and eligible reimbursements and runs daily payment cycles so your services are paid on time and you aren’t left chasing payments.

Yes. By focusing on lower hourly rates where possible, careful budget planning and reducing unnecessary overheads, Trilogy Care helps you turn more of your Support at Home budget into real care hours while still keeping your care safe and compliant.