Frequently Asked Questions
Find answers to common questions about the Support at Home program and how it affects your aged care services.
Understanding Support at Home
Support at Home is a new aged care program that began on 1 November 2025. It replaced the current Home Care Package (HCP) program and is designed to improve in-home care by offering more flexibility, transparency and support for older Australians to live independently at home for longer.
Yes. All clients who were receiving a Home Care Package, automatically transitioned to the Support at Home program at the same funding level.
The Support at Home program introduces several improvements over the current Home Care Package system:
●More funding – The maximum annual funding will increase from $63,440 to $78,106
●Care partners – A registered provider will help manage your care and services
●Better pricing – No separate administration or management fees
●Faster access – Wait times for funding will reduce to three months by 2027
●Assistive Technology & Home Modifications – Up to $15,000 upfront for things like walking aids and bathroom modifications
●Short-term support – Additional restorative care funding and new programs including the End-of-Life Pathway, AT-HM Scheme, and Short Term Restorative Care Pathway to help people remain at home in their final months
